SUPPORT
FREQUENTLY ASKED QUESTIONS
Everything you need to know about buying, selling, and trading with PBX. Can't find your answer? Shoot us a message — we're always happy to help.
SHOPPING
BUYING PRE-OWNED GEAR
I've never purchased a pre-owned marker before. What should I expect?
We take pride in having the best reconditioning process in the industry. Each marker is thoroughly cleaned, fully serviced, and rigorously tested for perfect functionality. Expect a marker that's ready for the field the moment it hits your doorstep.
Can you elaborate on condition ratings?
There's no universal rating system for paintball gear, but we follow these guidelines:
- 10 — Brand new
- 9.5 — Used but flawless
- 9 — Very minor flaws
- 8.5 — Multiple minor flaws
- 8 — Moderate wear
Anything rated below an 8 will include a brief summary outlining its wear.
Do your markers come with any warranty?
Every marker we sell is backed by our PBX Guarantee. While each marker is thoroughly cleaned, serviced, and tested before sale, we understand that unforeseen issues can occasionally arise. If you experience any problems with your marker, please contact us and we’ll be happy to help troubleshoot the issue.
If needed, items may also be exchanged within 7 days of delivery, provided they are returned in their original condition.
Why don't you advertise shot counters?
We do not track or advertise shot counters and strongly recommend against basing a purchase decision solely on them. Depending on the marker, shot counters can often be reset, disabled, or artificially increased without firing paint. Because of this, the overall cosmetic and mechanical condition of a marker is a far better indicator of prior use and care. A paintball marker’s shot count should not be viewed the same way as a vehicle odometer.
SELLING & TRADING
TRADES & SELLING YOUR GEAR
Can you explain the trade process?
The trade process begins once any quoted amount due is paid. After payment is received, your deal is locked in and your new marker is removed from the site. You can then ship your marker to us at your convenience. Once your marker is received and verified to be fully functional, your new marker will ship within 24 hours.
You can start the process anytime through the Sell/Trade section of our site.
How are trade-in values determined?
Trade values are based on a variety of factors, with the most important being condition, upgrades, accessories, and current market demand. We constantly monitor the market to ensure our valuations stay accurate and up to date.
Our goal is to build lasting relationships with our customers, so fairness and transparency are always our top priorities.
How long does it take to get paid after selling my gear?
We offer multiple payment options depending on your preference. If you’re comfortable waiting until we receive your gear before payment is issued, we can pay via PayPal Friends & Family or Zelle at no additional cost to you.
If you prefer to receive payment before shipping your gear, we can pay via PayPal Goods & Services. Please note that this option includes a 3% PayPal Fee deducted from your payout.
Who covers shipping costs on trades?
Customers are responsible for shipping costs on items being traded to us. We recommend using Pirate Ship for discounted USPS and UPS shipping rates. If you’re unfamiliar with the shipping process, we’re more than happy to help walk you through it step by step.
SHIPPING
SHIPPING & DELIVERY
What are your shipping rates?
Shipping is always free on all orders.
If you have a preferred carrier or would like expedited shipping, please contact us at shipping@pbexchange.com or reach out through our integrated chat feature, and we’ll be happy to help.
Do you ship internationally?
Absolutely! We’ve shipped products to customers all over the world. However, international shipping is not included in our free shipping policy.
For a shipping quote and estimated delivery time, please contact us at shipping@pbexchange.com or reach out through our integrated chat feature.
Will a tracking number be provided?
Yes — every order ships with full tracking. You’ll receive an email with your tracking number as soon as your order is processed. You can also view your order status anytime through your account dashboard.
What is the estimated delivery time?
We do our best to process all orders the same day they are received. All shipments are sent via USPS Ground Advantage or USPS Priority Mail, depending on location, package size, and weight.
Delivery typically takes 3–5 business days once shipped.
PAYMENTS & RETURNS
PAYMENTS & RETURNS
What payment methods do you accept?
We accept all major credit cards along with PayPal, Venmo, Apple Pay, Affirm, and Shop Pay.
What is your return policy?
We accept exchanges within 7 days of purchase, provided items are in original condition. Brand new products are not eligible for return or exchange. Orders canceled before shipping are subject to a minimum 10% restocking fee. Customers are responsible for return shipping. Contact us at support@pbexchange.com or use the chat feature to initiate an exchange.
STILL HAVE QUESTIONS?
We're real people who actually play paintball — not a call center. Reach out anytime and we'll get back to you fast.
support@pbexchange.com